If you’ve bought a web hosting package and you have certain queries in regards to a specific function/feature, or if you’ve experienced a certain problem and you need support, you should be able to get in touch with the respective client service staff. All web hosting providers deploy a ticketing system regardless of whether they provide other ways of contacting them along with it or not, as the quickest way to resolve a problem most often is to post a ticket. This type of correspondence makes the responses exchanged by both sides easy to track and permits the client service staff representatives to escalate the case if, for example, a sysadmin must get involved. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you have to use at least 2 separate accounts to contact the client support team and to actually administer the hosting space. Incessantly switching between different accounts can often be a bore, not to mention the fact that it requires quite a long time for the vast majority of hosting providers to respond to the ticket requests themselves.
Integrated Ticketing System in Hosting
With a hosting
from our company, you’ll never need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket whilst you are browsing your files or customizing different account settings. The ticketing system is being strictly monitored 24x7 by our client care team members and the response time is no more than sixty minutes, but it seldom takes more than 20 minutes to get assistance. In contrast to some web hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you need and request info relating to any billing or technical issue. On top of that, you can see a variety of help articles, which will help you handle the most common predicaments on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our semi-dedicated hosting
, was built with the belief that you should be able to manage everything related to your account in one single place and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have an enquiry or run into a problem, you can contact our help desk support team members momentarily without needing to log into an entirely different system. You can look through your web files or check different settings within your account while submitting a new ticket or reading the answer to an older one. In case you have tons of tickets and you’d like to find a given one, you can take advantage of the smart search functionality, which is available in the Help section of the Control Panel. We will make sure you receive a reply in no more than 60 minutes irrespective of the essence of your query or issue.