A live chat is a real-time method of communication between a web hosting provider's support team and its customers. It's a very efficient method to receive some info about the web hosting services or get some issue resolved because you're talking with a live agent. The advantages of using a live chat service instead of calling or opening a support ticket are the lower chance of mistakes when you exchange info such as usernames or domain names, the more rapid response time since the communication is real-time plus the fact that you do not have to stay on the chat all the time - you'll be able to do another thing while the agent investigates the issue involved. In addition, you'll be able to be a part of a live chat room from any kind of computer which is connected to the Internet, avoiding the phone fees that you will need to pay in case you're calling to another country.
Live Chat Support in Hosting
Along with the telephone and ticket support, we provide live chat support as well. You are able to get in touch with us every single day, which includes weekends and holidays, and we will give you more information about the hosting that we offer if you are not a customer yet, or about general and billing questions when you already have an account. Although for strictly tech matters you will have to open a ticket to the tech support team, because such issues need extra time to be resolved, you can still get in touch with us through our live chat for some technical info. For example, we're able to assist you to set up an email address in your email client or troubleshoot multiple issues, saving you considerable amount of time. Even when our phone lines are already off for the day, you will be able to talk to a live person.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we offer with all of our semi-dedicated hosting, you'll be able to find the answers for any questions you have or have various issues resolved rapidly. Our service is online every single day, thus you can contact an agent even on holidays and weekends. In the event that you're not sure which plan would be better for your sites or if our advanced cloud hosting platform matches some system requirements, you may join our live chat before purchasing anything. If you are an existing customer, you can get more details about account settings, billing issues along with a number of common technical troubles you may have, let's say in case you cannot install an email account in a client on your computer system. The live chat can save you plenty of time no matter where you are or when you contact us.