If you ever encounter a problem with your website and are unable to rectify it on your own, ask the respective hosting provider’s help desk support staff to assist you to bring the site back online. A speedy solution would be the best-case scenario, but a lot of hosting companies respond within twenty four hours or even more, especially if you are dealing with a reseller. Even if your problem can be solved easily, your site may not work properly or may not be available whatsoever for an extended interval, so you may lose prospective clients because it’s very unlikely that anyone would be enthusiastic to come back to a website that is inoperational. In this light, you have to make sure not only that you can get in touch with your web hosting company, but also that they can respond and assist you in a well-timed fashion. If an application update does not go smoothly or you delete something incidentally, for example, the site should be fixed promptly in order to prevent extended unavailability.
One-Hour Response Guarantee in Hosting
Our guaranteed max response time for any ticket that you open or any email that you send is only sixty minutes, even in case you contact us during weekends and official holidays. Whatever the nature of your question or issue might be, we will lend you a helping hand instantly and will give you the needed information to sort out any problem with your sites. The real reply time normally doesn’t exceed fifteen-twenty minutes, which suggests that you can forget about waiting around for hours to get an issue solved or what’s even worse – waiting around all day only to get an answer that more information is required while nothing is sorted out. We’ll offer you assistance without delay since we realize how invaluable time can be in the dynamic Internet era. The 60-minute reply time guarantee applies to any technical or billing enquiry that you might have in regard to our hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a technical support ticket from your hosting Control Panel or write an email connected with your semi-dedicated server, you’ll obtain an answer within maximum sixty minutes. You can touch base with us at all times in regards to general, billing or technical matters and considering the fact that we’re available 24x7, you’ll invariably obtain assistance right on time. Depending on the particular issue or question, we’ll provide you with more information, rectify the predicament if it has been caused by something that is within our reach or inform you what actions to take if you have to modify a specific setting for an app that we cannot access. You can forget about waiting for a day for each single reply. In fact, in most cases we answer emails and tickets within no more than 20-25 minutes.