You can find a lot of hosting providers out there, still most of them are resellers that have restricted resources, especially when it comes to support. One way to distinguish them is the option to get in touch with the company over the phone. The type of support that you can have via this method of communication may vary depending on the provider - some provide expert phone support, while others offer general and customer support only as some matters are more time-consuming and it would be more convenient to be resolved through a trouble ticket, particularly when the situation has to be escalated. Still, it's good to know that you can always reach your hosting provider because there're various small-scale problems that can be managed efficiently and timely with a telephone call, not mentioning that you are able to get more details for the services even before you become a customer.
Phone Support in Hosting
We know that having the option to speak with a live representative is rather important, for that reason we have 3 support lines around the globe (USA, UK and Australia) and you're able to reach us over the phone for fourteen hours a day. If you consider acquiring one of our hosting, for instance, you will be able to call us and find out more about our services prior to ordering to make sure that we match all of the system requirements for your sites. Following the order, you'll be able to contact us about any kind of sales or billing troubles you may experience, or get any type of general or basic technical information you need. We have tried to find the perfect balance between phone and ticket support, so for entirely technical matters you can use our ticketing system, which will help you monitor the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there will always be someone to assist you when you have any queries about the semi-dedicated server plans that we supply. Whether you need to know more about the packages, you have some billing issue or some general problem, you can give us a call. Although some more technical issues may need a support ticket to give some time to our tech support team to investigate, we can assist you with countless technical questions over the phone as well, saving you time and efforts. Since we have data centers on three continents - in the U.S.A., the United Kingdom and Australia, we have local phone lines in these countries as well. In case you're in another country, we have a global number where you will be able to get in touch with us.