Tech Support Channels
A One–Hour Support Ticket Response Guarantee
Every support request you send to us will be replied to within maximum one hour. If your support ticket or email needs further assistance from a sysadmin, we will without delay forward it and leave a note to let you know that your issue is being worked on. If you take advantage of our Admin Services package, any of the server management services included there will be performed at a time that is suitable for you.
An Outstanding Client Care Service
Our customer support staff will be online for you round–the–clock if you need assistance working with our Web Control Panel or with any of the applications that we have preinstalled for your convenience on the dedicated web hosting server. Furthermore if you need assistance handling all the standard administration tasks on your server, you can check out the Admin Services package, which includes data backup hard disk storage space, weekly OS updates, problem troubleshooting and software installation services, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Section
We have equipped our Web Control Panel with a detailed knowledge base, which offers detailed explanations of its features and functionalities. Besides, we have filmed in–depth video tutorials that will further show you how to carry out a particular task or solve a common problem. All the educational articles and the tutorial videos are readily reachable from each section of the Web Control Panel through the Help and Videos buttons located in the top right corner.